隐私政策Privacy Policy

  1. 产品与价格Product and Pricing
    • 所有福王网址(www.hockwong.com)上的报价均为马币(MYR)。All prices quoted on Hock Wong website (www.hockwong.com) are in Malaysian Ringgit (MYR).
    • 任何促销仅限指定的促销期限。All this promotion is limited to the specified promotion period only
  2. 隐私声明Privacy Statement
    • 福王会以最严谨的机密方式来处理客户资料。
      Hock Wong will be processing customer’s information under confidentiality of company
    • 福王的网络数据包括客户资料仅授权于负责网络的工作人员,并确保该工作人员签署保密协议。
      All customer’s data in network are confidential and only appointed staffs of Hock Wong are authorized to view and use the info, the appointed staff will adhered to sign a confidentiality agreement with Hock Wong
    • 所收集的客户资料会用于发布福王最新咨询用途。
      The data collected from customers will be used in publishing advertisement or information purposes
    • 若有客户违法任何福王条款,我们会提供客户资料协助完成法律程序。
      If happened there is violation in law, we will assist to provide the customer information by law
  3. 付款合作伙伴 Payment Partner
    • 福王官网使用e-GHL作为付款通道提供商
      Hock Wong engaged e-GHL as the online payment gateway provider for hock Wong e-store

订购政策 Order Policy

  • 如何下单订购. How to place an order
    1. 步骤1 – 选择您要购买的产品,把该产品添加到购物车
      Step 1 – Select the product you want to buy and add it to your shopping cart
    2. 步骤2 – 添购完毕后 ,到购物车查看已添加商品并结账
      Step 2 – After the purchase is completed, go to the shopping cart to check the added items and checkout.
    3. 步骤3 – 确认订单后根据指示付款即可
      Step 3 – After confirming the order, you can make payment accordingly.

下单须知. Instructions for ordering

  • 下单后3~7个工作日出货
    Delivery between 3~7 working days after ordered complete
  • 一张单仅允许邮寄到一个地址,若需要邮寄到不同地址,请分开下单One order allowed to deliver single address. If you need to mail to a different location, please place order separately according to the needs location.
  • 若下单后需要更改地址,请联络我们的客服
    If you need to change your address after order confirmed, please contact our customer service.
  • 客户可以在“我的订单”内查询订单状态,或者咨询客服
    Customers can check the order status in “My Order” or contact customer service
  • 春节前一个星期停止接单
    No more ordering one week before the Chinese New Year Festival
  • 请尽早下单以确保可以在春节前收到包裹
    Please place your order as early as possible to ensure all the order be able to process in time

邮寄 Delivery

  • www.hockwong.com所提供的邮寄地点仅限马来西亚。新加坡的顾客请到www.hockwong.com.sg 订购。
    The mailing address provided by www.hockwong.com is limited to Malaysia address only. Customers in Singapore can order through www.hockwong.com.sg.
  • 凡订购RM45以上,西马包邮 (东马邮资另计)
    Any order above RM45, free postal within West Malaysia (East Malaysia not included)

退款 Refund

  • 售出的商品一律不接受退还/换,任何疑问可以联系客服
    All products sold is not returnable or exchangeable, please contact customer service for any pertaining questions.